Decluttering hospital workflows. For more focus on healthcare.
Intel briefed us (Experientia) to research hospital environments and develop a tablet solution that would improve workflows within the healthcare industry.
Based on extensive multinational user research we developed a solution aimed at creating a more fluid and intuitive workflow in hospital infrastructures.
Client: Intel US
Ideation, Research Synthesis, Visual Design development, Concept development, wireframing, Ix Design, UX Design
Synthesizing Research into Service Design Deliverables
We conducted research with healthcare workers in four different countries (China, UK, US and Germany). Trying to find out their daily practices, we did in-depth interviews, on-site shadowing, and participatory design workshops.
Personas and Scenarios
Using the research insights, we synthesized personas around key actors in the healthcare infrastructure. These were used to which we modeled services and service opportunities useful in their everyday workflows.
Workflow mapping and Opportunities
Mapping the workflows as well as finding areas of opportunities for future developments, we created design directions as well as a concept prototype to show how a redesigned experience can improve care-taking efficiency.
Together with a variety of stakeholders from the client and user side, we conducted participatory design workshops to support the analysis of the collected data and the identification of initial opportunities. Instead of having a loose open-ended brainstorming, we made sure that every participant was familiar with the subject matter and felt involved in the process so that the context of any observation was immediately clear and actionable.
A tablet solution for everyone
The biggest problem in hospitals is a severe lack of time due to long ways of communication and getting information.
Our design addressed these needs through a time-based, contextually adaptive interface enabling staff to keep track of relevant information without being overwhelmed.
That way time usually spent finding or attaining information is reduced opening up more possibilities to interact with and take care of the patients.