Intel briefed us (Experientia) to research hospital environments and develop a tablet based solution that would improve workflows within the healthcare industry.

We conducted user research and developed service design deliverables based on findings and insights. The final UI Design aimed at creating a more fluid and intuitive workflow in hospital infrastructures.

Ideation, Concept development, wireframing, visual language based on research insights
Ix Design
Visual Design

 

Research and Service Design

Research

We conducted research with healthcare workers in four different countries (China, UK, US and Germany). Trying to find out their daily practices, we did in-depth interviews, on-site shadowing, and participatory design workshops. 

Personas and Scenarios

Using the research insights, we synthesized personas around key actors in the healthcare infrastructure. These were used to  which we modeled services and service opportunities useful in their everyday workflows.

Workflow mapping and Opportunities

Mapping the workflows as well as finding areas of opportunities for future developments, we created design directions as well as a concept prototype to show how a redesigned experience can improve care-taking efficiency.

 

A tablet solution to solve them all

The biggest problem in hospitals is a severe lack of time due to long ways of communication and getting information.

Our design addressed these needs through a time-based, contextually adaptive interface enabling staff to keep track of relevant information without being overwhelmed.

That way time usually spent finding or attaining information is reduced opening up more possibilities to interact with and take care of the patients.